What is a cookie?
A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer hard drive, tablet or mobile device when you visit a website or use an app.
There are different types of cookies which are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit.
‘First party’ and ‘third party’ cookies
Cookies can be set and controlled by the operator of the website which the user is browsing such as Bluebell for this website (known as a ‘first party cookie’) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a ‘third party cookie’).
Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of the Bluebell website, such as generating a quote or placing an order.
Broadly speaking, there are two different types of browser cookie:
(1) Session cookies are stored in the computer’s memory during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed or the session is deemed to have ended.
These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial websites; for example to keep track of items that a consumer has added to a shopping basket.
Session cookies do not collect any information from the user’s computer and they expire at the end of the user’s browser session. They can also become inaccessible after the session has been inactive for a specified length of time, usually 20 or 30 minutes.
(2) Persistent cookies are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.
Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time, from days to months or even years.
The cookies used by Bluebell help us to track basic visitor information and to learn about the behavior of visitors to this website and how they respond to our marketing communications and for research and statistical purposes. The more we learn, the better we are able to provide relevant and interesting content and services.
The cookies that Bluebell uses do not collect personal information such as name, address, email address and do not link any information they collect to an individual. From time to time Bluebell may also analyse IP addresses, user agent strings or other anonymous data sources. All data is collected in an anonymous and aggregated form.
Sharing of data from cookies
Most web browsers automatically accept cookies and your use of this website constitutes your consent to this website setting cookies on your computer or other device.
Find out how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) on the Information Commissioners’ Office (ICO) website.
Cookies used by Bluebell
To help you understand the different types of cookies we use on this website and what they do, we have grouped cookies into four categories:
- Essential cookies
- Functionality cookies
- Analytics cookies
- Advertising cookies
In the tables below you will find a list of the cookies used on this website and a brief description of the information they gather.
|Category||What they do||My choices|
|Essential||These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.
If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.
Other important jobs they do are:
|You can’t turn off these cookies|
|Functional||These cookies are used for remembering things like:
||You can’t turn off these cookies|
|Analytics||These cookies tell us how you and our other customers user our website. We combine all this data together and study it. This helps us to:
||We’ll ask for your consent to use these cookies|
|Advertising||These cookies gather information you input into a contact forms, across all pages
||We’ll ask for your consent to use these cookies|
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
For more information then you can contact us through one of our preferred contact methods:
- Email: chigwell[at]bluebelldp.co.uk
- Phone: 020 8500 6789