FAQFAQ

We welcome new patients and offer late evenings and Saturday appointment on a private basis as well as NHS appointments on weekdays 9-5. We will try to accommodate you in order to incorporate dental care into a busy lifestyle with greater ease.
Our patient management system is fully computerized. We believe in providing the best service for our patients using an e-mail and SMS text appointment reminder system.
Treatment cost varies depending on the clinical requirement of each patient. All of our dentists give a written estimate to the patients when necessary, and all the available options are explained during an initial consultation or examination. As a new patient you have the following choice, however availability of all the types of treatment subject to terms and conditions and availability. Please read the details carefully before you make your choice. If you require any further information, please do not hesitate contact our reception. We are proud of both our Practice reception areas. They are large, airy and very welcoming. We provide current newspapers and magazines as well as plasma TV for your enjoyment while you wait for your appointment.
  • Failure to attend your appointment or cancellation of your appointment at short notice could result in discretionary charge.
  • Please be aware that if you fail to attend more than 2 appointments you will not be offered any further appointments.
  • All new patients requiring an emergency dental appointment will be charged a private emergency fee of £45.00 plus any additional treatment costs incurred during the visit.
  • Any new patients joining the practice who do not require an appointment within 48 hours will not be charged an emergency fee.
Patients can send their complaints / constructive criticism using the below Complaint Procedure.
All new patients requiring an emergency dental appointment will be charged a private emergency fee of £45 plus any additional treatment costs incurred during the visit. Any new patients joining the practice who do not require an appointment within 48 hours will not be charged an emergency fee.
If you are an existing NHS patient, under a current course of treatment with the practice you will not be charged an emergency fee. However, if the emergency is unrelated to the course of treatment you are undertaking an NHS fee of £18.80 will be charged. If you have been to the practice within the last two years, you will be seen within 24 hours and an NHS fee of £18.80 will apply.
Each Dentist has a monthly allocation of NHS funding and NHS funding of treatment which is subject to fund availability. Therefore when we run out NHS fund allocation we use an alternative option to offer similar treatments on an affordable basis to our NHS patients.
Regular check-ups and hygiene are essential for a sparkling smile and good oral health. With this in mind we have designed the Bluebell® Dental plan to help you budget for your essential dental care needs and have peace of mind that dental accidents and emergencies are covered. The plan allows you to pay for your routine care in affordable monthly instalments and gives you access to our portfolio of innovative treatments.