Requests should be passed to the Practice manager for personal information or for information about the practice that is not included in the practice information leaflet.
Requests for personal information
What is Personal Information? – Personal information is any information that allows a person to be identified. This includes information where the person is not named but a cross-reference to other information held by the practice would allow identification.
Date protection legislation allows individuals to request access to their personal information. Those eligible to request access include:
- A person aged 16 years or older
- The parents or guardians of a child under the age of 16 years and in connection with the health and welfare needs of the child
- A child under the age of 16 years who has the capacity to understand the information held by the practice. Children aged 11 years and under are deemed too young
- A third party, such as a solicitor, who has the written consent of the individual concerned – checks should be undertaken to ensure that the consent is genuine – for example, by checking the patient’s signature or contacting the patient directly to confirm that they have given consent for the information to be disclosed.
If a request concerns information about a deceased person, those eligible to request access include:
- The administrator or executor of the deceased person’s estate
- A person who has a legal claim arising from the person’s death – the next of kin, for example. The person should explain why the information requested is relevant to their claim.
If the information requested includes information about third parties, it can be disclosed if the third party gives consent or is a health professional involved in the care of the patient.
All requests must be made in writing and describe the type of information required with dates, if possible, and include sufficient information to ensure correct identification (name, address, date of birth, for example). You must check that the person asking for information has the right to do so and, if necessary, ask for proof of identity.
We will provide the requested information within one month of receiving the request or confirming the individual’s identity.
We will usually provide the information requested in electronic form using secure means, unless the individual asks for the information in paper format or otherwise agreed. The individual may also come to the practice to view the original version under supervision and on practice premises.
We will provide the information in a way that can be understood by the individual making the requests and may need to provide an explanation to accompany dental clinical notes.
Unfounded or excessive requests
Where requests are manifestly unfounded or excessive (particularly if they are repetitive), we can:
- Charge a reasonable fee taking into account the administrative costs of providing the information; or
- Refuse to respond.
If we refuse to respond to a request, we will explain the reasons and informing the individual of their right to complain to the Information Commissioner’s Office and to a judicial remedy.
Requests for information about the practice
Freedom of information legislation allows anyone to ask for information about the provision of NHS services. The available information is described fully in the practice guide to information available under FOIA and the model publication scheme. If the requested information is part of a larger document, we will disclose only the relevant part.
A freedom of information request cannot include clinical records or financial records.
The request must be made in writing and should describe the of information that they want and with dates, if possible. The individual making the request does not have to give a reason.
The charges for information provided under a freedom of information request are included in the practice guide and the model publication scheme
We will provide Information within 20 working days of receiving the request or confirmation of identity or, if applicable, from the receipt of the fee.
Within 48 hours we usually send a holding letter informing you of the process
It may be possible to extend this timescale if we need more information about the request or are taking legal advice on whether an exemption applies. We must inform the person making the request if we need to extend the 20-working-day deadline.
Most of the information covered by a freedom of information request is available in the practice information leaflet or on the practice website. Requests for other information should be referred to the practice manager. If we do not hold the information requested, we will inform the individual within the 20-working-day time limit.
We will provide information in a way that is convenient for the person who requested it, which may be in writing, by allowing the applicant to read it on the premises, or, if the information is held electronically, in a useable electronic format.
We are not required to respond to
- Vexatious requests for information, for example, requests that are designed to cause inconvenience, harassment, or expense.
- Repeated requests for the same or similar information (unless the information changes regularly, for example performance or activity information)
In either situation, you should seek advice from the practice manager.
We at Bluebell take privacy seriously and have provided this information on display at the practice, on our website and we have also added an extract of this patient information to receipts and estimates which are provided by our dental software.
140 Tomswood Hill
Chigwell , Essex , IG6 2QP
020 8500 6789