Before the day of your appointment
- We’ll send you a medical history form – and a dental history questionnaire if you’re a new patient – to complete and send back to us in advance of your appointment. Please note that these will be sent by email, please confirm that we have your correct email address.
- We’ll call you to conduct a pre-visit questionnaire – so we can make sure you have no COVID-19 symptoms and we can treat you safely.
Before you enter the practice
- Please don’t arrive too early or be late for your appointment. This will help us maintain social distancing by avoiding a ‘build-up’ of patients at the practice.
- Please bring as little belongings with you as possible, this limits the risk of any contamination.
Inside the practice
- We’ve adjusted our waiting areas and spaced out appointments – so you can maintain safe social distancing.
- You must clean your hands using the antibacterial gel provided as soon as you enter the practice.
- Plastic screens have been installed on our reception desks. Please try and maintain a 2m distance from the reception desk and avoid touching the screen.
- We’ll ask you for some arrival questions to confirm the information you gave in the pre-visit call.
- We’ll check your temperature using a non-contact thermometer. If it is deemed too high, your appointment will be rescheduled for a later date.
- We’ll ask you to keep all belongings with you and avoid leaving the waiting area until you are collected for your appointment.
- Our bathroom will not be in use unless in the case of an emergency, but please ask the receptionist before use.
After your appointment
- To keep you safe, we’ll ask you to use contactless payment instead of cash wherever possible.
- You can book any future appointments or follow-ups with our receptionist.
- If after 14 days of your appointment you begin to develop any symptoms of possible COVID-19, such as a high fever or a new continuous cough, you should contact the practice to inform them and follow the appropriate self-isolation advice.