Cancellations and Failed Appointments
We require a minimum of 24 hours’ notice for cancellation of any appointment up to an hour. For appointments over one hour we require 48 hours notice of cancellation. When we schedule an appointment for a patient we are booking the surgery time out for that patient’s treatment. Failure to give the appropriate notice of cancellation may result in a cancellation fee of £60 per hour being charged. This fee will be proportionate to the length of the failed appointment to cover the cost of the surgery time wasted.
Failed appointment fees must be settled before any further appointment can be scheduled. Please note that, with the exception of when the practice is closed, we will not accept cancellations by text or email.
Patients who have failed to attend or late cancelled on more than two occasions may be removed from our patient list permanently.
Please note that deposits are non-refundable if appointments are missed or cancelled within the time frame stated above.
We are happy to rebook appointments within these remits and carry the deposit over to the new booking for you.