Frequently Asked Questions

We welcome new patients and offer late evenings and Saturday appointments on a private basis as well as NHS appointments on weekdays from 9:00 AM to 5:00 PM. We will try to accommodate you in order to incorporate dental care into a busy lifestyle with greater ease.

Our patient management system is fully computerized. We believe in providing the best service for our patients using an e-mail and SMS text appointment reminder system.

Treatment cost varies depending on the clinical requirement of each patient. All of our dentists give a written estimate to the patients when necessary, and all the available options are explained during an initial consultation or examination. As a new patient, you have the following choice, however availability of all the types of treatment subject to terms and conditions and availability. Please read the details carefully before you make your choice. If you require any further information, please do not hesitate to contact our reception. We are proud of both our Practice reception areas. They are large, airy, and very welcoming. We provide current newspapers and magazines as well as plasma TV for your enjoyment while you wait for your appointment.

  • Failure to attend your appointment or cancellation of your appointment at short notice could result in a discretionary charge.
  • Please be aware that if you fail to attend more than 2 appointments you will not be offered any further appointments.
  • All new patients requiring an emergency dental appointment will be charged a private emergency fee of £45.00 plus any additional treatment costs incurred during the visit.
  • Any new patients joining the practice who do not require an appointment within 48 hours will not be charged an emergency fee.

Patients can send their complaints / constructive criticism using the below Complaint Procedure.

All new patients requiring an emergency dental appointment will be charged a private emergency fee of £45 plus any additional treatment costs incurred during the visit. Any new patients joining the practice who do not require an appointment within 48 hours will not be charged an emergency fee.

If you are an existing NHS patient, under a current course of treatment with the practice you will not be charged an emergency fee. However, if the emergency is unrelated to the course of treatment you are undertaking a Band 1 Emergency charge will be applied.   Band 1 – £23.80, Band 2 – £65.20, Band 3 – £282.80, Exam – £23.80.


Each Dentist has a monthly allocation of NHS funding and NHS funding of treatment which is subject to fund availability. Therefore when we run out of NHS fund allocation we use an alternative option to offer similar treatments on an affordable basis to our NHS patients.

Regular check-ups and hygiene are essential for a sparkling smile and good oral health. With this in mind we have designed the Bluebell® Dental plan to help you budget for your essential dental care needs and have peace of mind that dental accidents and emergencies are covered. The plan allows you to pay for your routine care in affordable monthly installments and gives you access to our portfolio of innovative treatments.

Our dental services are priced depending on the treatment you require and your status with us – i.e. whether you are an existing NHS patient or are booking a private appointment with us. We advise you ask for a full breakdown quote upon booking your appointment.

From standard dental check-ups to innovative treatments aimed at reinventing and brightening your smile, our team here at Bluebell Dentistry and Aesthetics boasts a broad portfolio of experience. Some of our core and more popular services include General Dentistry, Periodontics, Dental Hygiene Consultations, Implants, Anti-Aging Treatments, and Invisalign treatments. You can learn more about our services on the Treatments page of our website.

With different appointment times available for different clients, including evening and weekend’s which are open to our private patients and the standard weekday opening hours for NHS patients, we will always try to fit you in for an appointment at your earliest convenience based on our calendar and capacity.

We pride ourselves on the feedback we receive from clients – so much so that we have dedicated an entire page of our website to a survey designed specifically for clients to let us know what they thought of our service and their treatment.

Most of our existing testimonials exist on our social media pages, where clients are encouraged to share their experiences and where our practice team will respond to as many comments and reviews as possible. You can find these linked across our entire site.

Yes – our emergency dental treatments and consultations are charged at an emergency fee depending on any treatment you are currently receiving with us. If the treatment is related then the emergency appointment is not chargeable – however if the emergency is unrelated, we will categorise your appointment into one of three bands, each with its own charge. Any additional treatment costs on top of that. If you do have a dental emergency and need to book an appointment, we do ask that you give us a call on 020 8500 6789 rather than going through the online enquiry form, as this will allow us to help you much quicker.

Bluebell Dentistry and Aesthetics is the home of the perfect smile – offering a variety of treatments which can all help to give you back your confidence and not only treat, but educate you on dental hygiene issues which may be causing pain, toothaches, and other ailments. As well as this general dental care, our team are also highly trained in dealing with a vast array of other dental problems – meaning we can help with whatever you need.

Our opening times vary depending on your status with us. NHS clients are welcome to book any appointment during our standard weekday opening hours. These run from 9am to 7pm on a Monday, and 9am to 5pm from Tuesday through to Friday.

Private practice clients benefit from extended hours which include evenings and also appointments on Saturday mornings. These private appointments are also available for emergency treatments where required.

We pride ourselves on offering NHS dental services and a private client experience, enabling us to help restore and smiles and confidence of clients all over Essex. If you are an existing NHS patient of ours then you will already benefit from our NHS service. If you want to apply to be an NHS patient but find that we have run out of funding, then please do get in touch as we often have alternative options which can help us to keep any treatments and consultations affordable for you.